Contact Us

Email Support

For all enquiries, write to [email protected]. Use the same email address that’s registered to your account so we can locate your profile quickly. We handle billing questions, technical issues, compliance requests, and general feedback through this inbox. If your matter is urgent, put the topic in the subject line.

Response Times

We monitor the inbox every day and aim to reply as quickly as possible. Complex cases may require verification steps or coordination with payment partners before we can give a final update.

If you have not heard back after a reasonable period, reply to your original thread instead of opening a new one. This keeps your history in one place and reduces delays caused by duplicate tickets.

What to Include in Your Message

A clear set of facts helps us help you. Add:

• Your registered email and username
• A short description of the issue in one or two lines
• Dates, amounts, and currency where relevant
• Screenshots of errors or payment confirmations (hide sensitive card data)
• Your device, browser/app version, and country of residence

Account Access and Verification

Locked out or asked to verify details? Tell us which step is failing (login, two-factor code, or document upload) and provide the exact error text. For KYC checks, send unobstructed images; cropped or blurred files usually fail automated review and slow the process.

Payments and Withdrawals

For card or e-wallet deposits that didn’t post, include the transaction ID from your provider and the time it was charged. If funds left your bank but are missing in balance, attach a redacted statement showing the line item; never send full card numbers or CVV.

Pending withdrawals typically move once standard checks pass. If a payout shows “processed” but isn’t in your account after your bank’s normal clearing window, contact us with the payout reference so we can trace it.

Responsible Gambling Assistance

If you need limits, timeouts, or advice, email us with the type of control you want (deposit cap, loss limit, cooldown, or self-exclusion) and the duration. We will confirm once the setting is in place and explain what it changes on your account.

Complaints Escalation

Start with the support inbox listed above and mark the subject “Complaint”.

• Outline the event, date, and the resolution you’re seeking
• Add supporting documents or chat transcripts
• Keep everything in one thread to preserve the timeline

If our reply doesn’t resolve your concern, ask for an internal review in the same email chain. A senior agent will reassess the case and provide a written outcome.

Data Requests (Privacy)

To submit a data access, correction, or deletion request, email from your registered address with “Privacy request” in the subject. Specify the request type and the data you want included or removed.

We may need proof of identity before acting. This protects you against unauthorized requests and will be explained in our first reply.

Security Reports

Found a vulnerability or suspicious activity? Send a concise description, steps to reproduce, and any non-destructive proof of concept to [email protected]. Avoid public disclosure until we confirm a fix.

Media and Partnership Enquiries

Press, research, or affiliate questions should also go to [email protected] with “Media” or “Partnership” in the subject. Include your organization, timeline, and the specifics you need so we can route your note to the right person.